Question 1

Will I lose classes if I travel?

Accepted Answer

Your membership runs for the full 6 months. Studio members also have access to our live online classes, so your practice can travel with you.

Question 2

What if I get injured?

Accepted Answer

Please contact Ashleigh directly at ash@livingyoga.co.za. We handle these situations individually and with care.

Question 3

Can I pause my membership?

Accepted Answer

We don't offer formal pauses, but if something significant changes in your life, reach out before you cancel. We'd rather find a solution than lose you.

Question 4

I have an Apple Hide My Email address. Will this cause problems?

Accepted Answer

It can. Please reply to your Paystack confirmation email after purchase so we can match your payment to your account manually.

Question 5

How do I book classes once I'm signed up?

Accepted Answer

Through the Living Yoga app or website. Your package will be loaded to your account within 24 hours of payment.

Question 6

Membership terms

Accepted Answer

Read before purchasing. By completing payment you confirm you have read and agree to these terms.Class allowance Your monthly class allowance resets each month. Unused classes do not roll over to the following month.Commitment period Monthly memberships require a 6-month commitment. Payment is processed each month automatically via Paystack for 6 billing cycles. After 6 cycles, your subscription stops automatically — you will not be billed further without a new agreement.Rate guarantee Your rate is locked in for the full duration of your commitment period. Any price changes during that period do not affect your plan.End of term At the end of your 6-month period, Ashleigh will reach out personally before any changes are made. You will not be moved to a new rate or plan without a conversation first.Upfront payments 6-month upfront payments are non-refundable once the plan is activated. If you have not yet started your plan and wish to cancel before activation, please contact us within 48 hours of payment.Monthly payments Once a monthly subscription cycle has processed, that month's payment is non-refundable.This is a 6-month commitment. If your circumstances change, please reach out to Ashleigh directly before cancelling — ash@livingyoga.co.za. We handle these situations individually.​Plan activation Plans are activated manually within 24 hours of payment confirmation. You will receive confirmation once your plan is live on your account.Questions? Reply to your payment confirmation email or contact Ashleigh directly at ash@livingyoga.co.za.